Frequently Asked Questions
Answers to common questions about stays, dining, transport, and policies.
What meal plans do you offer?
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What meal plans do you offer?
1We offer a full-board plan with 4 meals/day and flexible à-la-carte options. For room-only plans, breakfast is complimentary.
How do I get to the property from NJP/Bagdogra?
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How do I get to the property from NJP/Bagdogra?
2We arrange NJP ↔ hotel transfers and can help plan sightseeing in and around Kalimpong. Please add a note during booking or contact reception.
Are bonfires available?
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Are bonfires available?
3Yes, seasonal bonfire experiences are available at an extra charge. Ask reception to reserve a slot.
Do you have family rooms?
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Do you have family rooms?
4Yes, we have 3-bed and 4-bed configurations. Cots and extra bedding can be arranged on request.
What is the cancellation policy?
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What is the cancellation policy?
5Free cancellation up to 5 days before arrival. Within 5 days, a one-night charge applies. No-shows are charged in full for the first night.
Do you allow pets?
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Do you allow pets?
6We welcome small pets in select rooms with a cleaning fee. Please confirm availability before booking.
What payment methods do you accept?
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What payment methods do you accept?
7UPI, major credit/debit cards, and bank transfer. For corporate bookings, invoice/billing can be arranged.
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